Shipping | Return & Refund | Privacy Policies  

 

 

Shipping Policy

Orders will be shipped within 3-5 business days via USPS at current USPS rates. We ship on Mondays, Wednesdays, and Fridays. Orders placed after 2 PM CST each weekday will be shipped the following shipping day. Orders placed after 2 PM CST on Friday will be processed on Monday.

International Shipping will be delivered according to each country’s delivery times. Orders shipped via USPS First Class Mail where applicable. All customs and duty fees are the responsibility of the purchaser. Packages will be marked, “Merchandise” on the customs forms.

We are happy to offer free delivery in Spring Hill, TN. Orders will be placed at the front door.

PuddleDuck Post|The Flourish Forum|PuddleDuck Studio are not responsible for carrier shipping delays.

 

Return & Refund Policy

Due to the time-sensitive nature of calendars, we do not accept returns on calendar products.

For other products, returns are accepted in the original, unopened packaging within 30 days of original purchase date. Product(s) must be clean and undamaged. To request a return, please send us a message via our contact page with your order number. For eligible returns, we will provide a free prepaid return shipping label. Once we receive your return, you will be given a full refund (minus original shipping costs) but will incur a small 10% restocking fee to cover the cost of processing & repackaging. Please allow 3-5 business days for processing refunds after we receive your return. Refunds will be to the original payment method. Only those products damaged in shipping are eligible for an exchange. Please contact us via our contact page to arrange for an exchange. Thank you.

 

Privacy Policy

Please read this policy carefully. By visiting this site PuddleDuckPost.com, TheFlourishForum.com, and other PuddleDuck Studio sites you are agreeing to the terms of this policy. We are committed to the protection of your online privacy. The following policy applies to all information gathered online from the PuddleDuck Studio/PuddleDuck Post/The Flourish Forum websites.

We may ask for information including your name, address, email, telephone, and payment information as well as that of any gift recipient you may have entered. We use this information for the purpose of activities related to your order, including status updates, notifications, and delivery. We may also use this information to send you news and information about our company and/or its products.

Further information may be collected on the site for survey purposes (with your express permission), request information, or order any Product(s). This information is entered completely voluntarily.

We do not share the email addresses or other personal information we collect through your online participation with any unaffiliated third parties. PuddleDuck Studio and its affiliates (PuddleDuck Post & The Flourish Forum), web administrator, and third party auditors are the only entities who have access to this information.

We ask for permission via a checkbox on the order page to use your email to send newsletters or special offers from us. These email messages are completely optional. We do not give your email address to any outside entity. And you do not have to sign up for the e-newsletter in order to make a purchase or use the site.

We reserve the right to release any personal information from users who violate the terms of our policies or uses the website improperly or for fraudulent or illegal purposes. You agree to indemnify, defend, and hold harmless PuddleDuck Studio/Puddleduck Post/The Flourish Forum, and its affiliations, owners, officers, employees, suppliers, and third party information providers from and against all losses, damages, and expenses, including, but not limited to, all reasonable attorney’s feels connected to any violations.

 

Please see our Terms of Use here.